Ionic does not synchronize

[RobertK90]

Hi all,

My Fitbit Ionic does not synchronize properly anymore. After a few hours the time is set back 10 minutes from the reality. Only until I put it on the charger it synchronizes again. Does anyone have a solution for this problem. I have a watch that does not give the right time 🙂

Thank you.

[YojanaFitbit · Accepted solution]

Hi @RobertK90, welcome to the Community Forums. I'll be more than glad to give you a hand with this.

Once your Fitbit starts syncing again, it will keep the correct time on the screen. I'd like to confirm what model of phone you're using. I'd recommend to check some requirements that your phone and Ionic should have in order to successfully communicate:

Requirements:

• Phone should be a compatible device check our list of compatible devices
• Bluetooth service must be turned on
• For Android phones: to help improve the delivery, go to Notifications and make sure Enable Notification Widget is on. If you recently updated the Fitbit app, reboot your mobile device and try setting up notifications again.
• Make sure the Do Not Disturb setting on your mobile device is turned off because it prevents the device from sending notifications to your tracker.
• The software on your mobile device is updated. To check, tap Settings > General > Software Update iOS for Android  Settings > About phone > Android Version.
• The Bluetooth setting on your mobile device is on. To check, tap Settings > Bluetooth.
• If you use more than one Bluetooth phone, tablet, or computer to sync, the other one isn't nearby (or has Bluetooth disabled).
• Your tracker's battery should be fully charged.

If the syncing issue remains with a mobile device I would recommend following the steps below:

1. Restart your Fitbit a couple of times and make sure that it is fully charged
2. Reboot your phone and check that you phone and Fitbit App is up to date 
3. Open Bluetooth Settings on your phone and delete your Ionic from there (forget device)
4. Open Fitbit App > Account > Ionic > Remove device (tap on the trash can in the upper right corner)
5. Reboot your Bluetooth and double check that it is not connecting from there
6. Force quit the App. Open it again Account > Set up a device

In case of having an Android phone, also check your phone Permissions and leave location on to keep syncing and getting notifications with your phone, for more info check this suggestions from @ErickFitbit. 

I'll be around in case that you need more assistance.