Ionic doesn't charge over 99%

[SunsetRunner]

HI guys, 

Has anyone experienced the fact that Ionic doesn't charge for more than 99% ? 

I have noticed lately even if on charge for hours, the watch will not get over 99%, I have changed plug and power adaptor and it seemed fine for a couple of weeks, but then it stopped charging again. 

I've also reset it and still on 99% max charge battery... any idea?

Thanks 

[USAF-Larry]

@SunsetRunner, I have not experienced that.  I have had times when it has charged to 99% in about an hour, and then sat on 99% for a long time before it finally showed 100%. But, I don't remember it ever not going to 100%.

[YBS]

Yes, I have been having the same issue since January. I have had countless interactions (email, phone, chat) with Fitbit "support." My understanding is that it is a known issue that several other users have also reported. I did perform a factory reset which "solved" the issue for the first recharge but then subsequent recharges had the same problem. The same happened the first time I let the battery fully drain.

In my case, what happens is that the battery will "fully" charge to 99% then within ~6hours of minimal activity the battery indicator will show mid 70% but after that, it seems to discharge at a normal rate. My guess is that it is an OS issue and not a battery issue. Unfortunately, Fitbit doesn't seem to be eager to solve the issue. They claim that the battery performance is as expected since it seems to last 4-5 days depending on use. 

They asked me to perform a more detailed testing in order even consider replacement. They told me to make sure that I manually sync my device at least 5 times a day until the battery fully drains. I gave up on trying to convince them that there is something wrong with my watch. I don't have the time to jump through the hoops they ask me to.

Please keep us posted if you find a solution or you get any help from Fitbit.

[SunsetRunner]

Hi,

Thanks for replying.

When I first joined the community and had my first device I thought the
Fitbit customer care was great. Recently I think they are lacking in the
support provided. I had a number of emails with them about other issues and
nothing was solved.

I believe if I will start emailing them about this nothing will get sorted
to and as you said I won’t have time to perform tests on something that is
an known issue anyway.

The watch works and that is what matter for them.
Not sure I will stick with Fitbit on my next product...

Thanks for your replying, at least I know the problem I’m having is real.

Chiara

[craneshana]

I’m having the exact same problem! My Ionic charges to 99% and then stops, no matter how much longer I leave it plugged in to the charger. I was going to call customer service but it sounds like that’s a waste of time. I am glad to know I’m not the only one, at least. 

[imReddy]

I'm experiencing the same issue ever since I updated to the new firmware. Earlier pre update ionic used to be fully charged in approximately 2 hrs. Now even after 7 hrs its stuck at 99%, but the performance of the battery remains the same. 

[ClareE]

Hi, I’m having exactly the same problem.  It’s only recent though and I’ve had it since December 2017. 

[imReddy]

Ya eversince the recent firmware update.

[0hwell]

It could be that whatever algorithm the watch uses to display the battery percentage is out calibration a bit. But I would never leave it plugged in over nite or more than the 2 hours fitbit says it should take to charge if fully depleted. I always unplug mine when it hits 90% charge because overcharging and completely discharging lithium batteries is a battery killer. When I unplug mine at 90% it will actually say 93 or 94 % a 1/2 hour to an hour after I unplug it, where's the extra charge coming from? I don't think the charge circuit is overly accurate so I prefer to make sure I don't overcharge mine.

[photoguy]

Just noticed this topic today and it is already January of 2019.

I started seeing this symptom since about three months ago.

There is one or two times, I "moved" to another location of the house and received a 100%, it is from a different charger, not sure if that is the reason...

[imReddy]

Don't think it's the USB charger, but its more likely the new update. Have nt had the issue eversince the new update.if it is still persisting just leave it for 3 hrs while you  charge and make sure you sync after you unplug it. 

[USAF-Larry]

Mine has done that for a very long time, and it is not related to the latest update, nor the one before it. When it is put on the charger, the Ionic charges to 99% very rapidly, then it will stay at 99% for another hour or more before finally showing 100%.  If I need to go somewhere, it take it off the charger while it is still at 99% and put it on, but if I am not in a hurry I leave it on the charger until it is 100%.  Neither me nor the battery has been affected by removing it from the charger while it is still at 99% - the battery still lasts 5 days on a charge.

[DarkScribe]

I have the same problem - started about two months after I upgraded from a Blaze last year. Several messages to Fitbit have been ignored - it seems to be their MO. Ignore a problem until it goes away. The battery life is slowly reducing, down about 10-15 percent currently.

[imReddy]

Hi there, mine is fixed. I d suggest you reset the watch then let the watch drain out of juice. Leave it for charging for least 4 to 5 hours, im assuming you are updated to the latest firmware. This should work. Typically it stays at 99% for a very long time, just leave it for some more time. That should pretty much sort the issue.