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Ionic doesn't have a stable Bluetooth connection

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‎05-14-2020 07:34 - last edited on ‎05-15-2020 10:44 by Fitbit Moderator

‎05-14-2020 07:34 - last edited on ‎05-15-2020 10:44 by Fitbit Moderator

I just bought Fitbit Ionic 2 weeks ago. The Bluetooth was always auto disconnected and unable to see the incoming WhatsApp from the watch. Is anyone facing the same issue?

 

Moderator edit: Updated subject for clarity

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‎05-15-2020 10:50

‎05-15-2020 10:50

@Pretty-Ling A warm welcome to the Community. Thanks for getting in touch about this. 

 

I would like you to confirm that your phone operating system is compatible with the Fitbit app: 

 

  • Apple iOS 12.2 or higher
  • Android OS 7.0 or higher
  • Windows 10 version 1607.0 or higher

Please confirm you did this procedure to set your notifications. Also, reply to the following questions: 

 

- Which mobile phone do you have?

- Is your Bluetooth always on?

 

Looking forward to hearing back from you. 

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‎05-16-2020 00:13

In response to SilviaFitbit

‎05-16-2020 00:13

Hi! Event is bot my post but i have the same problem. I can't her notifications on my watch. I checked bluetooth conection and that I have switch saving battery options... I have my fitbit couple of years... It was on the beginning but after some systems updates that change... I used fitbit with few different phones just to check if is not a phone problem... With every phone is the same... Now I have new Xaomi Redmi Not 8 pro since 2 days and is again the same problem...

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