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Ionic doesn't restart after factory reset

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‎08-02-2019 10:15 - last edited on ‎08-03-2019 10:34 by Fitbit Moderator

‎08-02-2019 10:15 - last edited on ‎08-03-2019 10:34 by Fitbit Moderator

My Ionic not restart after i do factory reset from menu....now only blinking fitbit logo

What i have to do?

 

Moderator edit: Updated subject for clarity 

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4 REPLIES 4

‎08-03-2019 10:38

‎08-03-2019 10:38

Welcome back to the Community @cirop68. Thanks for the details mentioned. 

 

It's pretty weird that your Ionic is only showing the Fitbit logo. I would like you to make sure you've restarted it following these steps. 

 

Let me know how it goes. I'll be around if you need further assistance. 

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‎08-03-2019 23:50

‎08-03-2019 23:50

Your in a boot loop. Believe it or not, you have to let the watch battery die and it will shut off, then plug it back in to recharge the battery. Have a feeling there firmware bug is the cause. But from what I am seeing they are not fixing this issue cause I had the same exact issue and had to get a replacement.

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‎08-04-2019 00:52

In response to AngelDeath

‎08-04-2019 00:52

Angel tks for your advice i will try your suggestions...

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‎08-07-2019 09:03

In response to AngelDeath

‎08-07-2019 09:03

It's great to see you on the Community @AngelDeath. I appreciate the tips you've shared with other users. 

 

Hope your Ionic works @cirop68. You can always contact us back and let us know the outcome. 

 

I'll be around if you need further assistance. Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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