Ionic doesn't work anymore

[ilconte_giovann]

Same as written by user Mangiapane, my Ionic suddenly stopped working without any reason. I'm trying to recharge it, but it doesn't work, watch is not charging.

[KarynPaige]

Same here. It happened today? Could it be the ionics are having problems today, that two of us so far have this problem. 

[ilconte_giovann]

yes, Karyn, it happened today. Altready fixed with a restart. Now it works again.

To restart: *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons.

Cheers,

Giovanni

[LiliyaFitbit]

Welcome to the Fitbit Community, @ilconte_giovann @KarynPaige.

@ilconte_giovann I am glad to hear you were able to resolve the issue with your watch by doing a restart. I appreciate your time and efforts to help other users. Additionally, I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

@KarynPaige If you continue experiencing difficulties with your watch, I recommend following the troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

Let me know how it goes.

[KarynPaige]

Thank you!!

Sent from my iPhone

[Ghostrider2112]

Same here - I'm wondering if there is something that happened due to the change over to 2021 - mine was working fine  - Jan 1, 2021 Stopped working - HR, Steps, etc. Did not count- its still got power but not registering any data.   Yesterday it started just counting steps which it is doing today - while laying on my dresser.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ghostrider2112. Thank you for your reply, @KarynPaige.

@KarynPaige You're welcome. I am glad the information provided was helpful. 

@Ghostrider2112 Thank you for joining the thread and sharing the details of the issue with your watch. I understand your concern. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. If you still need help, please feel free to contact our team back for further assistance. 

I'll be around if you have any questions.