Ionic feedback

[garej704]

I don't even know where to start with the issues. Tried to sync with phone and ipad, they constantly redid my settings. EX. Add card to wallet on phone, syncs with ipad deletes the payment type changes weather back to Celsius when I changed Fahrenheit....etc etc. OK so I killed the dual syncing idea. My phone had to be repaired so hard reset done. Let's start fresh. Spent an hour (tell the agent hung up on me) trying to get my debit card added back...I'd see it in the app and my bank had verified it but left pressing the button only brings up screen settings and music option, no wallet option. Back forth, back forth, back forth with delete in app, add back...call bank reverify. Agent hangs up, then set aside BOOM...I have my debit card added. Wake up this a.m., well my debit card shows in Android app but my watch No longer shows a debit card option, back to two options when long pressing left (screen and music)...So here we go again, I read trying remove device Uninstaller and reinstall android app.

OK, so here's what happens now and yes I've restarted phone and watch. Either the phone finds my ionic and says process will take 30 minutes or such. Then gives a message that my watch is unavailable when it previously had found watch. Restart phone, now it won't even find watch asking "not working" blah blah like my watch isn't around....the watch and phone sit side by side. Yes my BT is on, yes I restarted BT on phone, not here is no other connection to my phones BT.

I have 20 years of it support, so basic troubleshooting is a cinch for me....this wearable has been a failure on ever level for me.

Moderator edit: edited title 

Update: 

And here's a screen shot of when I tried to answer the survey about...can't make this up.

[jess1971]

Keep speaking your truth, as it's the truth of countless others as well..

[GraceGFitbit]

Hi @jess1971 and @garej704, thanks for stopping by and for taking your time to share your experience with our Support Team and your feedback. It's important for us to read what are you experiencing with your Ionic and with our Support Team and I would like to thank you @garej704 for all your efforts trying to resolve this situation. 

@garej704, about the payment issues I recommend you to continue the assistance with support as they're helping you already. 

If you're are having syncing issues, if you haven't already done so I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process.
• I would like to know what phone are you using to try to synchronize. This to check the compatibility with the Fitbit app.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different compatible phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this helps, I'll be around if you need anything else. Have a nice weekend!