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Ionic flashes Fitbit logo

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‎12-20-2020 20:32 - last edited on ‎12-21-2020 10:16 by

‎12-20-2020 20:32 - last edited on ‎12-21-2020 10:16 by

Hello!

Sorry for the indecisive subject title but I didn't know how else to describe it.

 

A bit of backstory, I just started trying to wear my Fitbit Ionic after over a year of not wearing it. The problems started after I charged it, in addition to the date and time being way off, the device would not sync whatsoever. I tried to sync on two devices and It (The Ionic) would not even connect to the device bluetooth and it wasn't located by the smart device. I've tried reseting the Ionic, then, (Maybe stupidly)

I attempted to factory reset the device, now after doing so, all that has happened is the Fitbit logo flashing every three seconds then going black again. So here I am with a half factory reset, Fitbit logo flashing, very expensive paperweight. Anyone have any ideas?

 

Thanks!

 

 

Moderator edit: subject for clarity

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‎12-21-2020 10:14 - edited ‎12-21-2020 10:15

‎12-21-2020 10:14 - edited ‎12-21-2020 10:15

Welcome to the Fitbit Community, @egglayerz.

 

I understand how you are feeling about this situation. Thank you for your troubleshooting efforts and the additional details. I recommend confirming if your device is updated to the latest version: How do I update my Fitbit device? If you're having any difficulties, please follow the troubleshooting instructions at Why can't I update my Fitbit device?

 

If you continue experiencing difficulty with syncing, please find our tips here. 

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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