My Ionic won't turn on

[cGonFtbt]

Fitbit, 

Have been terribly disappointed with the quality of your products. This is my 3rd fitbit device Ionic which I have been dealing with issues. Now it wont power on. Tried all the suggestions for hard reboot but nothing seems to work. the Quality of your straps in another story but I would like to know I havent been cheated on spending money on your product 

Regards,
Siji George

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
INDIA: call 000 800 050 1057

[cGonFtbt]

Thanks Odyssey13,
Will try calling this number again on monday and provide an update... today the number wasnt avaiable.
On friday I had called the same number and it was out of service... let me try again on Monday
Will keep you posted

[cGonFtbt]

so I was able to speak to them and they confirmed it was a defective piece but there is no option for a service center in india or for them to send a replacement... need to follow up again tomorrow

[Odyssey13]

Thanks for the update @cGonFtbt . It's good to know the phone number works.