Ionic flashing Fitbit logo

[Matt_W]

My ionic stopped reading my heart rate and steps earlier in the week. 
I then disconnected, forgot the device, reinstalled the app and even changed the clock face on advice from a forum. Unfortunately it did not resolve the issue. 
I then performed a factory reset on the device but when it tried to turn on again the device now just flashes the Fitbit logo and nothing else. 
The device lost its charge and I have recharged it a few times but it still just flashes the logo on and off until it has drained the battery again. 

Any advice muchly appreciated.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Matt_W Welcome to the Community. Thanks for the detailed information shared and the troubleshooting tried prior to contacting us. 

In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox.

I'll be around if you have any additional questions. 

[vkgoni]

I found a solution:

I spoke to the support department via chat. They were not able to help and told me ionic is defective and can be repaired. 

i was about to buy a new one but then I notice that My ionic was some what low on battery when I started having the issue. So It was plugged. After few days on the table I notice that the clock was back on instead of the Fitbit logo. 

so I plugged it again as the battery was low. But then like 5 min after the same issue. The fit bit logo flashing. And I could not do a hard reset. So I unplugged it and waited again until the battery was low enough that some how I can see again the clock. So it happened so I did a quick hard reset but in the process it some how it was complete out of charge. So I charge it for about 5 min again and unplugged it. Then did a hard reset. And somewhat worked. I paired it successfully to my phone and so far 5 hrs in and the ionic is working. Maybe a way to fix it. Hope it helps.  Cheers. 

[Matt_W]

Thanks vkgoni 

my device was in warranty so managed to get a replacement after exhausting Fitbit technical advice 

[vkgoni]

glad to hear, maybe tech support can try this as a secondary option