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Ionic floor count accuracy issue

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‎07-05-2020 15:31 - last edited on ‎07-06-2020 16:08 by Fitbit Moderator

‎07-05-2020 15:31 - last edited on ‎07-06-2020 16:08 by Fitbit Moderator

Floor count wrong i usually do about 20-25 floors a day if i don't go out like today my ionic as added floors on flat ground it say 47 floors climbed anyone any ideas thanks 

 

Moderator Edit: Clarified subject

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‎07-06-2020 16:07

‎07-06-2020 16:07

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Fitbit devices detect floors with an altimeter, which is a sensor that calculates altitude based on atmospheric pressure. Your device is designed to detect pressure changes based on elevation gain, but other types of pressure changes (such as a gust of wind, a weather change, or opening a door) can occasionally cause your device to register extra floors. Also, your device registers 1 floor when you climb about 10 feet, which is the average between residential and commercial floor heights. 

 

If after taking the above into consideration you still experience difficulties with your Ionic and the floor-count, please try our restart process and let me know if the issue persists.

 

I'll be here if further assistance is needed.

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