Ionic froze and won't update

[Amoush]

1/29/21....1/2 battery, but fitbit showed 0%....using swim mode, fitbit tried updating, but not by my phone..... now fitbit froze? Update failed,  not SYNCING as of 10pm last night. Cannot turn on at all!!???    PLEASE HELP!!!! 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Hi @Amoush, it's nice to see you again in our Community Forums.

Thanks for the details shared in your post. I understand how you are feeling about this situation and recommend following our troubleshooting instructions at Why can't I update my Fitbit device? Please make sure your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

I'll be around if you need further help.

[Williger]

@Amoush when you say 1/2 battery, but Fitbit shows 0%, what shows 1/2 battery? 🤔

Why would you enable swim mode prior to performing a firmware update? 🤔

Did you swim while wearing your Ionic prior to the problems you're now having? 🤔

What firmware were you using previously? Did the update complete before the problems? 🤔

You gotta provide some more details and what you've tried to better brainstorm possible solutions 🤓

According to this post, they'll be releasing the update in phases. Hopefully, they'll go smoothly ... We'll see 🙃

[Amoush]

Thanks for getting back to me....

First off, i have the ionic. Please give instructions for that only.

Second, I cant turn the watch on AT ALL, I even had it charging just in case, and the watch is getting
very warm to the touch, and still no power.

Thanks, Ill wait for your response.

Sincerely,

Amoush

[LiliyaFitbit]

Hi @Williger, it's nice to see you again in our Community Forums. Thank you for your reply, @Amoush.

@Williger Thank you for your time and efforts to help other users. 

@Amoush I appreciate the additional details. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I'll be around if you have any questions.

[Amoush]

I will call tomorrow 2/1/21 --thank you for the help!!!

sincerely,
Amy

[LiliyaFitbit]

Thank you for your reply, @Amoush.

I am sure our Support team will do their best to help you. I appreciate your efforts and look forward to getting you back on track. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Have a nice day!

[NormJPK]

Having the same problem.  Phone's bluetooth isn't recognising the Ionic. Screen is frozen with the fitbit logo. Tried re-setting, but doesn't change anything.  After the logo flashes a  few times, it just stays on permanently. Frustrating, appreciate some help.

Norm 

[Sosa225]

Kindly ensure your Fitbit application is refreshed to the most recent adaptation as updates accompany new highlights and bug fixes:

[NormJPK]

Thanks, I just checked and the message was that it is up to date. It actually refreshed a few days ago.

[NormJPK]

But the watch is still frozen. The logo is  displayed constantly until the battery runs out of power.