Ionic frozen screen issue

[Marievictoria]

Bonjour mon écran de ma ionic à gelé. Plus moyen de rien faire. Je les chargé sans résultats. Je fait koi

Moderator Edit: Updated Subject for Clarity

[prost22]

Tried the "hold 3 buttons, then release bottom right after logo appears and disappears" 3 times, NO vibration. I read about a procedure on a cell phone site for checking vibrations.

 Fitbit Ionic – From the main clock face, press and hold the button on the left side. Your tracker should vibrate twice.

• Alternatively, you can swipe over to the Timer screen, tap it, then tap the play icon. Your tracker should vibrate.

NONE of this works. When you go to fitbit.com/setup, "Ionic" is not even a choice.

[Carllai611519]

Nope tried everything still nothing worked. I gave up ages ago. Put it down as a bad experience and moved on.

Sent from my iPhone

[rob125]

Totally gave up.
Went to Garmin Fenix 6.

Cheers

[BallymenaBob]

I had exactly the same issue when updating the Operating System.

I did several hard resets (the three button one) and eventually got the red X “data not cleared” message.

At this point I logged off my Fitbit app and to my amazement when I logged on again, I was able to set up my Ionic. Not only that, but it saved all my data.

Phew!

[CuruiosGeorge]

For about the last 8 months my Ionic is freezing at least once a day.  I have done a full factory reset and left it absolutely native - didn't even change the default clock face. The problem still persists. It is two and a half years old at this stage and I would expect at least three years out of a device at this price point. Tempted by the Versa - but reluctant to find myself back here in two years time. Paradoxically when I unfreeze the time will be wrong time for quite a while until it re-syncs with the phone - so Fitbit have produced a smartwatch that can't even tell the time - how smart is that!