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Ionic getting hot while charging

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‎11-10-2020 16:01 - last edited on ‎11-16-2020 14:46 by Fitbit Moderator

‎11-10-2020 16:01 - last edited on ‎11-16-2020 14:46 by Fitbit Moderator

My Ionic stopped recording steps and heart rate.  I followed directions to reset, log out of app, disconnect bluetooth, etc.  Still not recording.  When I charged my device I noticed that the battery life was decreasing instead of increasing and the fitbit was warm.

 

Moderator Edit: Clarified subject

 

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‎11-16-2020 14:46

‎11-16-2020 14:46

Hello @Slapinsky, thanks for your post and welcome to the Community Forums.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before posting, certainly your Ionic is not working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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