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Ionic gone off

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‎07-11-2019 13:55

‎07-11-2019 13:55

Hi my ionic has gone off and is not responsive. It was charged last night and had adequate charge left.I tried to restart it by pressing the buttons but nothing happened. I plugged it into the charger again still nothing no lights ir sign of charging. It was working perfectly well until a few hours ago. I have seen on the forum this seems to be a common problem at the moment.

How can it be resolved?

 

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‎07-12-2019 12:20

‎07-12-2019 12:20

Hi @dafinn welcome to the Community Forums, it's a pleasure to assist you with your concern.

 

First, can you please let me know if the heart rate sensor green lights are flashing or if your device is completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for your difficulties. Even though you already tried the restart process before, I recommend you to follow the steps from the help article in order and then try the restart process again.

 

Let me know if you have any additional questions, I'll be here.

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