Ionic got screen damaged and feedback

[johneric8]

I bought my ionic a little over a year ago.  My first watch the screen fell off out of nowhere at no fault of my own.  I was just sitting in a chair and looked down the screen was hanging off.  I filed a warranty claim and they sent me another one.  Well this one only lasted for about 6 months and now the screen is getting pixelated and unreadable.

I want to stress that I don't wear swimming or shower,  just normal use.  I called in today and they said since it was a few months out of the year warranty there was nothing they could do.  I'm sorry but if you spend as much as I did on the product they should stand behind it for these types of issues.  Basically the Ionic is poorly designed as evidence by my bad luck with the watch.

I also own an aria scale and have also bought fitbit surge's in the past so I have supported this company as a long time buyer.  After the poor care by fitbit and not standing behind their product and as much as I paid for it,  I am no longer a customer.

I want to say that I want to encourage anyone of thinking of spending their hard earned money on an ionic to not do so.  It is a very poorly made watch and not worth the price for as long as it last if you are budget minded.

It's very obvious that customer support is very well versed on how to handle Ionic issues since the probably deal with it constantly since it's so poorly made..   There is no way to explain two watches barely making it over the one year mark.  And the fact they won't warranty the replacement for a year is beyond ridiculous since it was new.

Moderator edit: Updated subject for clarity 

[SunsetRunner]

I loved the Ionic design and the ads about it before launch , I Pre-Ordered it in September 2017 and I got it late October 2017 , I live in China , here is my short story 

First , I faced alot of connectivity issues  , but I didnt made big fuss of it , later on , I got Fitbit OS 2.1 , after that I didnt get 2.1.1 or 2.2 , so I talked to the Customer Service , they said its because the Update didnt release to everyone , which is not normally correct as it was last December and they already releasing Update 3.0 , so ofcourse 2.2 released to everyone by then . anyhow after Full Factory Reset , I got v2.2 , a week later , I got 3.0 which was ok until early this month , I began to face Battery Draining Fast , then , few days ago the watch turned off and when I tried to Charge it , the watch wouldnt revive , I tried Wall Charger and USB on laptop , both didnt work for me !!! so I contacted Customer Service and they tried to give me some advices but all didnt help as the Watch is OFF , I cant turn it On , then they Created a Case , and when they sent me email and asked where I live , and I told them in China and I added to the email my receipt  of purchase ,  they replied by that the warranty is over , thats exactly what they said  , 

( Upon checking our system, we found that your Ionic warranty expired on 2018-10-28, therefore, we're unable to provide you with a replacement of your device.) 

look , I understand the Warranty policies , but Hey , YOU WATCH  HAS ALL KINDS OF PROBLEMS SINCE IT LAUNCHED ???? I MEAN HELLO AM NOT THE ONLY ONE HERE.

The watch is DEAD now ,  I cant Turn it On ,  what policy I need to understand  ???? I am not asking for new watch , I dont want your money , I want what I spent on , 2399 Chinese Yuan on it , more than 350 USD , I didnt spent this money to get a watch for 1 YEAR and full of issues and then dead , what the hell ????? 

@johneric8 I totally support you , I am same as you if not worse , I am done with this company

[Healthyou]

Hello BearBones,

My wife's ionic died earlier this week just 9 days after the warranty, thankfully they replaced it. After reading your post we realized that her ionic was also going through battery life quickly and finally died just like yours. Now I don't know if this is a pattern of death or if it's related to the update but very coincidental. Today she received the replacement and it won't connect to the app. Customer support says over the last week, many folks are experiencing the same thing and they are currently working on the app. Good luck 

[SilviaFitbit]

A warm welcome to the Community @johneric8 and @SunsetRunner. I appreciate your feedback and the time that you took to share your experience with Ionic. Sorry to hear about the inconveniences that you've had with Ionic. 

Fitbit appreciates your loyalty and that you've been a Fitbit user since a while ago. Our support team. reviews each case individually and the solution that's being provided is based on the Fitbit Warranty. Fitbit is always trying to improve its watches and trackers to make sure we're providing you with the best products and that they can help you achieve your goals. 

Thanks for sharing your experience with your wife's Ionic @Healthyou.

I'll be around if you need further assistance. 

[SunsetRunner]

I didnt ask for replacement , my Ionic suddenly died and I have failed to bring it back on .

I have tried cleaning it , leaving it on charge via USB for few hours and all other options but didnt work !

my Warranty have expired on 28/10/2018 and thats why Fitbit Support didnt help , all they said is that warranty expired and we cant help !!!!

I am not the only person with this issue .

I am really disappointed at your support , really useless