Ionic hanged and then data not cleared sync error

[FitAbhi]

Hi there, 

My ionic was working fine until today morning. Suddenly today morning, first the clock screen disappeared (everything else in the menu was accessible) and then the watch resetted and was showing fitbit log. I tried to reboot the watch but no luck so I did a hard reset. Upon hard reset, I am running into the error on screen "Data not Cleared sync and try again". 

I tried everything suggested in the thread - "https://community.fitbit.com/t5/Ionic/Data-not-cleared-Sync-amp-try-again/td-p/2472880" but no luck. Still the same error. 

At this time, I have also removed ionic from the fitbit app and my phone's bluetooth devices per the instructions in above thread. I have no other way now to troubleshoot this. Please help! 

[EdsonFitbit · Accepted solution]

Thank you for visiting the Fitbit Community, @FitAbhi.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

Please restart your watch and reboot your mobile device. Then, please try to set up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you are having difficulties to set up your Ionic, please follow these troubleshooting steps.

Hope this helps.

[FitAbhi]

Thanks @EdsonFitbit .. that worked! 

[EdsonFitbit]

Thanks for your response, @FitAbhi.

I'm glad to hear that you've been able to resolve the issue with your Fitbit Ionic.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Have a nice day.