Data not cleared Sync & try again-Ionic

[Uruzu5]

I reset my ionic

however, I got a Red X and say "Data not cleared Sync & try again"

But I cant do anything in my Ionic, no response when I push all the button

What should I do?

Moderator edit: updated subject for clarity

[Uruzu5]

I find the solution on internet.

Please ignore it.

[Gabs_C]

Hi, would you mind sharing the link to the solution here? Thanks 

[Gabs_C]

I found another thread... Here is the link: https://community.fitbit.com/t5/Ionic/Data-not-cleared-Sync-amp-try-again/td-p/2220514

[Uruzu5 · Accepted solution]

Fitbit Ionic error message “Data not cleared. Sync and try again”

1. Delete the Fitbit Ionic in the Fitbit app
2. Remove the Ionic in the bluetooth profile (Your phone bluetooth setting page)
3. In the Fitbit app pair the Ionic again
4. If there is no connection,press all three buttons on the Ionic restart the Ionic

[keirn]

Does not work for me.

[Matdunu]

Thank you.  Worked 1st time

[Vix46]

Hi, I’ve done all that and now it is just flashing the Fitbit sign at me. 

[sadionicuser]

I had the same problem with the red X and data not cleared message... after trying all the solutions listed and several other attempts I found the solution that worked for me & my Ionic... I contacted Support via messaging... A wonderful person, 'Loren' was very helpful and polite in giving me easy to follow instructions on how to reconnect my ionic fitbit and get moving once more! It was done in about 10 to 15 minutes... not counting finally getting the firmware download which took a bit longer. Well worth the time as I had spent most of the day trying to do it myself. 

[chris2001jm]

So what's the solution??

[robfromsea]

Seriously - what do you do? 

[laknav2000]

Thanks! This worked for me.

[Orpiper]

This worked for me.  Had to resurrect the watch after it failed an update to the tracker firmware.

[Heapet]

I get this error message at least once every couple of weeks.....the first time it happened I was really stuck.    Now it literally takes me less than 10 minutes to reset.    

Step 1....turn off the blue tooth on your phone

Step 2....go into your Fit bit app and unpair your phone and your device....usually I just hit the button for add a new device and it asks me if I wish to replace my existing fitbit and I answer yes.  

Step 3.....phone then asks if it can turn blue tooth on to which you answer yes

Step 4.....it then searches for your device and you get once it finds it it asks you for the 4 digit code that is now displayed on Fit Bit screen

Step 5...... allow the system to reconnect with your Fit Bit device...takes about 10 minutes to upload everything and Voila!  

[Missy60563]

or you can check in your Fitbit app if their is an update for your band. If so then update your band.

[Ericser80]

Hiw you fix the ionic i got the same problem

[chris2001jm]

I'm sorry to disappoint you but my issue was a defective device which
was replaced as it was still on warranty.

Some others resolved the issue by resetting the device and also
uninstalling then reinstalling the Fitbit app to resolve the issue.

[n4nova]

The accepted answer here did not work for me. But, I found the solution. I updated the fitbit app in my phone and then tried to re-add the device in my fitbit app again. This time it worked!

[larryp300]

This also worked with Versa 2.   Thanks.

[hilfordjames]

This solution does not work.