Data not cleared Sync & try again-Ionic

[Uruzu5]

I reset my ionic

however, I got a Red X and say "Data not cleared Sync & try again"

But I cant do anything in my Ionic, no response when I push all the button

What should I do?

Moderator edit: updated subject for clarity

[DoubleVision]

And I removed the device from the app. But can't connect it again! With both my computer and phone,.

[DoubleVision]

Can't pair again. Even not after resetting by pressing all three butons. Still saying: Data not cleared.

[Matdunu]

Thanks so much, fixed mine doing this method as nothing else worked.

[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

Currently, there is a voluntary Safety Recall of Fitbit Ionic Smartwatches.

For more information, please visit this thread.

I am going to close this thread to keep the Community organized.

Have a nice day.