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Ionic has a blank screen with vertical lines

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‎07-15-2019 20:57

‎07-15-2019 20:57

My ionic is showing a blank screen with lines. I have tried turning it off and back on & even tried a factory reset but neither worked. The fitbit logo doesn’t even pop up when the Fitbit turns back on. Has anybody else had a similar issue and know what to do? 

Thanks!!

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‎07-16-2019 10:50 - edited ‎07-16-2019 10:51

‎07-16-2019 10:50 - edited ‎07-16-2019 10:51

A warm welcome to the Community @Han08. Thanks for the troubleshooting tried and the details mentioned. 

 

The recommended troubleshooting for this is usually a restart and making sure you've fully charge it but since you've tried it and it's still not working. I've shared your post with our Support team, they will continue assisting you and providing you with options based in your Fitbit Warranty. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-16-2019 11:11

In response to SilviaFitbit

‎07-16-2019 11:11

Thank you!

Sent from my iPhone
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