Ionic has a blank screen

[Derek-G]

Hi all.

I noticed my Ionic needed a charge

Plugged it in and the screen went blank.

I left it for about 8 hours and still nothing.

I have tried all the suggested restart methods on the forum and YouTube and still nothing.

Please help!!!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Derek-G.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. They have provided a response to you recently. For more information please check your inbox. Thank you for your patience while dealing with this situation.

Have a nice day.

[Simswhit12]

I am having the same issue. Tried all the restarts charged over night. Nothing!! Any help is appreciated.

[Lolls]

I am having the same issue with mine right now 

[EdsonFitbit]

Welcome to the Fitbit Community, @Simswhit12 @Lolls.

@Simswhit12 Our records indicate that you've contacted Customer Support. I'm pretty sure they will do their best to provide a high level of support.

@Lolls To resolve battery issues, we recommend following these troubleshooting steps.

If you continue experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.