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Ionic has blue screen and not tracking

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‎04-23-2020 11:46

‎04-23-2020 11:46

My ionic screen recently started flickering when it was lit up and now it’s only showing a blank light blue screen and it’s not tracking any of my information either....

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‎04-23-2020 15:17

‎04-23-2020 15:17

@EricM11, have you tried manually restarting the Ionic to see if it clears up?  If not, follow the directions at this link:  Hot do I restart my Fitbit device? 

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‎04-26-2020 18:15

In response to USAF-Larry

‎04-26-2020 18:15

The hard reset didn’t help unfortunately. Now the screen doesn’t turn on at all but it’s tracking my activity and still syncs to my phone. Maybe the screen or screen light itself is just dead now? Is this a common issue for ionics after some time? And is it repairable at all?

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