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Ionic has stopped counting steps

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‎02-21-2023 09:27 - last edited on ‎04-10-2023 19:10 by Fitbit Moderator

‎02-21-2023 09:27 - last edited on ‎04-10-2023 19:10 by Fitbit Moderator

My Ionic has stopped counting steps and recording heart rate, the calories burned are however still being measured. Then after a full change just last night it was empty this morning and once recharged the clock display does not work. For this problem though I found the solution, but why is it empty after such a short period? 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-21-2023 12:21

‎02-21-2023 12:21

Hello @TintoHill and welcome to the Community.  The Ionic was recalled and you are entitles to a full refund.  Please see this thread for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-10-2023 19:09

In response to LZeeW

‎04-10-2023 19:09

@TintoHill Welcome to our community. @LZeeW Thanks for the help.

 

@TintoHill As our friend mentioned, currently there is a voluntary Safety Recall of Fitbit Ionic Smartwatches. For more information, please visit our webpage at help.fitbit.com/ionic.

 

I wanted to let you know that I'm going to close this thread to keep the Community organized and prevent any confusion. 

 

Have a great rest of your day.

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