Ionic heart rate not working

[Sarahj87]

My ionic heart trate is not functioning correctly. It sits at 95 during high intensity exercise or when I am stationary.

When I reset the ionic the correct HR appears for about 5-10 seconds and then returns to 95. 

How can this be resolved? 

Moderator edit: updated subject for clarity

[SilviaFitbit]

Welcome to the Community @Sarahj87! Thank you so much for the details that you've mentioned as well for the troubleshooting that you've performed. 

Heart rate can be affected by any number of factors at a given moment, including movement, temperature, humidity, stress level, physical body position, caffeine intake, and medication use. 

If you were exercising when you noticed discrepancies in your heart-rate readings, the type of exercise or the position of the device may be the cause. Check this article. 

- How close and high on the arm are you wearing your device?

Hope this helps. Keep me posted. 

[Sarahj87]

Hi,

I have completed all steps. I have owned a fitbit watch for 8 years now and have always had the watch in the same position. It is of the past 2 weeks that it just stops registering my HR or gives incorrect information.

The silly thing is that the store I purchased it from no longer stocks fitbit, so I have to change brands.

[Roger70 · Accepted solution]

The heart rate not working on the Ionic seems to be a common fault based on internet chatter. Mine worked for one day then turned off. No solution offered by Fitbit but to do factory reset, which has not worked for most people for more than a day. Sounds like there is a bad batch in the market.

[Roger70]

When are you people at Fitbit going to realise a lot of smart people have tried to overcome this fault and it is time for you to step up and realise there is either a faulty batch of Fitbit Ionics out there, or there is a known fault you will not admit to. Please address the issue at hand rather than offering up a proforma response listing things we have already done.

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@SilviaFitbit wrote:

Welcome to the Community @Sarahj87! Thank you so much for the details that you've mentioned as well for the troubleshooting that you've performed. 

Heart rate can be affected by any number of factors at a given moment, including movement, temperature, humidity, stress level, physical body position, caffeine intake, and medication use. 

If you were exercising when you noticed discrepancies in your heart-rate readings, the type of exercise or the position of the device may be the cause. Check this article. 

- How close and high on the arm are you wearing your device?

Hope this helps. Keep me posted. 

---

[antares_B]

I agree. I've had an Ionic for a little over a year and it has never read my heart rate accurately. Its always 10 to 20 BPM to high or to low; sometimes more. sometimes it gets stuck on a heart rate after a work out.  It has hardly if ever read correctly during a workout. 

I have tried all troubleshooting and every possible configuration of wearing it up the wrist, down the wrist, looser tighter etc etc to no avail. multiple resets, hard resets. nothing works. 

I have sat in doctors appointments with a great rate monitor on and compared it to the Ionic in real time. Wildly inaccurate to the point of being completely useless.

[Sarahj87]

It is definitely a shame, i love the ionics aesthetics but it seems to be a fault that most users experience and there is no solution to resolve it.
To be honest, i did jump ship!

[KayakDave]

It’s cool when it works, but more often, it doesn’t.    Frustrating