help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic heart rate tracking and accuracy issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2021 16:59 - last edited on ‎08-14-2021 07:23 by Fitbit Moderator

‎08-13-2021 16:59 - last edited on ‎08-14-2021 07:23 by Fitbit Moderator

Hi all,

Ever since the recent update, the reading for my heart rate has gone from 60bpm resting to 100bpm resting. Some of the time, there is no reading. There seems to be lots of posts regarding issues since the latest update. Anyone else having the same issue?

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-14-2021 07:22 - last edited on ‎02-10-2025 07:12 by Fitbit Moderator

‎08-14-2021 07:22 - last edited on ‎02-10-2025 07:12 by Fitbit Moderator

@StuartHaslam It's great to see you in our Fitbit Community. I totally understand how you feel about the heart rate accuracy and tracking issues that your Fitbit Ionic has experienced.

Please try the troubleshooting steps that are listed in this help article. After this, monitor your Ionic during the next 24 hours and see if the issue gets fixed.

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes