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Ionic heart rate tracking and accuracy issues

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‎08-13-2021 16:59 - last edited on ‎08-14-2021 07:23 by Fitbit Moderator

‎08-13-2021 16:59 - last edited on ‎08-14-2021 07:23 by Fitbit Moderator

Hi all,

Ever since the recent update, the reading for my heart rate has gone from 60bpm resting to 100bpm resting. Some of the time, there is no reading. There seems to be lots of posts regarding issues since the latest update. Anyone else having the same issue?

 

 

Moderator edit: updated subject for clarity

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‎08-14-2021 07:22 - last edited on ‎02-10-2025 07:12 by Fitbit Moderator

‎08-14-2021 07:22 - last edited on ‎02-10-2025 07:12 by Fitbit Moderator

@StuartHaslam It's great to see you in our Fitbit Community. I totally understand how you feel about the heart rate accuracy and tracking issues that your Fitbit Ionic has experienced.

Please try the troubleshooting steps that are listed in this help article. After this, monitor your Ionic during the next 24 hours and see if the issue gets fixed.

Hope this helps.

JuanJo | Community Moderator

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