Ionic inaccurate floor counting

[Shellz82]

First day with the Ionic and its miscalculating stairs. Pretty sure I haven't climbed 60 flights 

Moderator edit: updated subject for clarity

[WendyB]

Wind and weather will effect floor count. Could that be what happened?

[Shellz82]

First day with it on the charger in the house calculated 16 floors before I
even wore it. Is there any way to recalibrate it.

[JasonWinsl]

I have quite the opposite problem.  Is is undercounting my flights by a large margin.

I had to climb the same flight of stairs 52 times to achieve the count of 30.

I climbed the stairs over a period of 11 hours.   

[MarreFitbit]

Hi there @JasonWinsl and @Shellz82! As you may know my friend, Fitbit trackers that count floors have an altimeter sensor that can detect when you're going up or down in elevation. Your tracker registers one floor when you climb about ten feet at one time. It does not register floors when you go down. So I would like to take that into consideration at the moment to verify the amount of floors that your Fitbit has tracked. 

10 feet is an average between residential and commercial floor heights. If the floors you're climbing are shorter than 10 feet, you may find that the Fitbit tracker's floor count doesn't exactly match how many floors you've gone up. For example, if you climb 3 floors that are 8 feet tall (for a total gain of 24 feet), then the Fitbit tracker might only tell you 2 floors because it assumes that each floor is 10 feet tall and this is what happens to my at my granny's home. 

Another cause of inaccurate floors is moisture. Have you checked that already? For example, the pathway to the altimeter on the back of your tracker can become clogged temporarily with sweat. 

And keep in mind that Fitbit trackers do not count elevation gains on a StairMaster, inclined treadmill, or other stationary exercise equipment because your body does not change in elevation by 10 feet. Plus, make sure your're not holding onto the handrail with your Fitbit arm. If the tracker doesn't see that your walking, no stairs will be rewarded.

On the other hand, if your tracker is counting too many floors, here are some of the possible causes for the inaccuracy:

• The tracker may track floors while driving, on an elevator or in an escalator
• Due to the Fitbit is a wristband tracker, it may track floors while opening doors, from a weather change, or from a gust of wind (i.e.  pressure changes)

Occasionally your tracker may detect pressure changes unrelated to elevation gains, such as a gust of wind, weather change, or opening a door. Exposure to excess moisture can also result in extra floors being counted. This happens if the pathway to the altimeter on the back of your tracker becomes temporarily blocked with sweat or water. I recommend that your tracker be worn loosely during exercise. 

I haven't experienced this before, I'd recommend checking what I posted above to see if something listed there is causing the discrepancy.

Thanks for your help and support @WendyB! 

Hope this helps, I'll be around if you need further assistance! 

[JasonWinsl]

Thanks for the reply.

The flight of stairs I climbed were the same flight in my own house from the first floor to the second floor.

The unit was not wet nor was I sweating.  So everything was consistent from one climb up to the next.  It simply was not counting a good portion of my activity.

It has been more accurate the past two days though.

[MarreFitbit]

Thanks for getting back @JasonWinsl! If your Ionic has been more accurate the past two days, I'd recommend restarting it by following these steps:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Please keep testing your watch and let me know if the issue persists. I'll be around! 

[Hulkdahmer]

Mine has been doing the same thing..very frustrating 

[Bob18]

I got mine for Christmas and switched from the Surge. With the Surge a normal workday was 9 floors, now I am getting days with 90+.

I tried chat but I just get the same message on why it can be off, but it shouldn't be off this badly. I asked to send back and they said it was not eligible for return.

I tried resetting it yesterday and that didn't work. Anyone found a solution?