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Ionic is dead

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‎03-30-2021 14:34 - last edited on ‎03-31-2021 09:21 by Fitbit Moderator

‎03-30-2021 14:34 - last edited on ‎03-31-2021 09:21 by Fitbit Moderator

My Fitbit ionic is completely dead. It won’t turn on and won’t charge. It is not even a year old. 

 

Moderator Edit: Clarified subject

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‎03-31-2021 09:23 - last edited on ‎12-09-2025 09:29 by Fitbit Moderator

‎03-31-2021 09:23 - last edited on ‎12-09-2025 09:29 by Fitbit Moderator

@MonBrima Hi there. Thank you for the details mentioned. 

Please restart your tracker and follow the troubleshooting on this article in case it's not charging. 

Hope this helps. 

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‎03-31-2021 16:53

‎03-31-2021 16:53

@MonBrima have you already tried my suggestion to clean the battery contacts on both the tracker and charger with 99% technical isopropyl alcohol? have you tried an alternate charger?

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‎04-01-2021 04:22

‎04-01-2021 04:22

Thank you for the suggestion. I reset the watch and it appears to be working now. 

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