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Ionic is not charging

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‎07-31-2021 08:53 - last edited on ‎07-31-2021 10:41 by Fitbit Moderator

‎07-31-2021 08:53 - last edited on ‎07-31-2021 10:41 by Fitbit Moderator

Hi. My Fitbit iconic screen is totally black and no display at all after multiple charging.

Can someone explain what is actually going on, or what are the steps needed to be able to restart it again?

Thank you

 

 

Moderator edit: subject for clarity

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‎07-31-2021 10:39

‎07-31-2021 10:39

Hello @JoubertIconic. Welcome to the community forums! 

 

Thank you for the detailed information and for the steps you've followed prior to posting. If your Ionic doesn't respond after being plugged into the charging cable, I'd recommend following all the suggested troubleshooting steps in this help article: Why isn't my Fitbit device's battery charging?

 

In addition, if you haven't restarted your Ionic, you can find instructions on how to perform this process here: How do I restart my Fitbit device?

 

On a side note, I've moved your post to the Ionic board to keep our forums organized. 

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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