Ionic is not keeping time

[RichFarr]

My ionic watch is loosing time against GMT, so much so that I missed a meeting as i thought it was 1/2hr earlier than it was. 

I have tried everything that has been suggested to me, such as

• restart my ionic watch - :heavy_check_mark:
• reload the app - :heavy_check_mark:
• change my clock face for a fitbit one (which it was already!) - :heavy_check_mark:
• charge my watch - :heavy_check_mark:
• Turn off the automatic time zone (as you did above) - :heavy_check_mark:

I now really need to get this resolved, please can you advise how this is done.

Thanks 

Richard 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @RichFarr.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[RichFarr]

@EdsonFitbit unfortunately this offers me no assistance what so ever. I've tried everything that Fitbit has been asked of me and yet I still have a fitbit watch that doesn't tell the correct time! 

I would like to start the process getting a replacement for this faulty watch.

[EdsonFitbit]

Thanks for your response, @RichFarr.

According to our records, our team has updated the conversation with you via email. For more information please check your inbox. Your comprehension is highly appreciated.

Have a nice day.

[Lawson77]

I have the same problem - lost 10 minutes twice in two days - and I did not change time zones as some similar solutions suggest  (17 Feb at 7 pm aprox and 18 Feb at 2 pm aprox)

I now need to carry a second watch wit me so I have the correct time

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Lawson77.

If you haven't done so, please restart your Fitbit Ionic by following these steps.

For instructions on how to change the time on your Watch, please visit this article.

In addition, you can set up your Ionic as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.