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Ionic is not receiving email notifications after outlook update on Android

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‎10-09-2018 03:51 - last edited on ‎10-11-2018 04:59 by Fitbit Moderator

‎10-09-2018 03:51 - last edited on ‎10-11-2018 04:59 by Fitbit Moderator

 Since the latest Outlook update on Android i haven't been able to get email notifications. I still get calender and meetings.

 

Anyone else having an issue or know why only email has failed.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎10-11-2018 05:04

‎10-11-2018 05:04

Welcome on board @RickGs, it's nice to see you here! From the clock screen, hold the back button and then swipe to the quick settings screen. Make sure Notifications is set to On.

 

Notifications skip or stop occasionally for several reasons that don't suggest a problem with your device or the Fitbit app. 

 

  • The connection between your phone and Fitbit device is unstable. Bluetooth signals are susceptible to disconnecting or dropping occasionally. If you have an Android phone, check the following:
    • Make sure Enable Notification Widget is on. You can find this with the other notification settings in the Fitbit app.
    • Make sure Always Connected is on. This improves your Bluetooth connection but also drains your Fitbit device's battery more quickly. Turn it off and on as you prefer.
    • Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
  • The app that should send the notification can't do so. Check all the phone and Fitbit app requirements in How do I get notifications from my phone on my Fitbit device? 
  • Your device was syncing. Syncing can sometimes prevent or delay a notification. 
  • You just updated the Fitbit app. Restart your phone and try setting up notifications again.
  • Device lock is active on your Fitbit watch and you haven't recently entered your PIN. Tap your watch screen to see if the device lock prompt appears. If it does, enter your PIN.

If the issue persists, let's setup the nofitications again:

 

  1. Tell your phone to "forget" your device, removing the connection between the phone and the Fitbit device. 
    • On your phone, go to Settings > Bluetooth and find your Fitbit device in the list.
    • Find an option to forget the device.
  2. Open the Fitbit app and set up notifications again.

 

Give this a go and let me know the outcome! 

Maria | Community Moderator, Fitbit


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‎09-25-2019 01:01

In response to MarreFitbit

‎09-25-2019 01:01

Hi people,

 

Same problem AGAIN after the latest update of the Fitbit app. Using Outlook mobile (Office365) on my Android 9 device (Samsung S8).

I've tried EVERY possible fix, but without result... Please look into this once again.

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