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Ionic is not responding

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‎09-08-2018 04:36 - last edited on ‎09-09-2018 06:39 by Fitbit Moderator

‎09-08-2018 04:36 - last edited on ‎09-09-2018 06:39 by Fitbit Moderator

My Fitbit ionic is totally dead. It was replaced by Fitbit in February at a cost to me for postage as I was unable to find the receipt (was a birthday gift for my gran who has now passed)..

 

Well it is is totally dead again. Gone through the numberius restarts etc and nothing. I have had it on charge now for 14 hrs and nothing. 

 

With now now I would have bought an Apple Watch. Gutted since this was an expensive watch.

 

 

Moderator edit: updated subject for clarity

 

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‎09-09-2018 06:42

‎09-09-2018 06:42

Welcome on board @Swiftysw, it's nice to see a new member here! Sorry to hear about the inconvenience you're experiencing with your Fitbit Ionic. Thanks for troubleshooting this, nice way to go!

 

I was about to create a support case on your behalf, but it seems that you've reached them out already. Smiley Very Happy Please check your inbox since new updates were sent to you. 

 

If there's anything else I may assist you with, let me know! 

Maria | Community Moderator, Fitbit


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