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Ionic is not showing steps and heart rate

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‎01-08-2022 08:35

‎01-08-2022 08:35

Please help me!


My Ionic is not showing any steps or heart rate anymore.

I was reading all topics about this problems, and I tried everything. However, it is still not working. 

Please help me! I really need this to work as soon as possible!

 

Thank you in advance!

Kind regards, 

Ella Lazorgan

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5 REPLIES 5

‎01-08-2022 09:08

‎01-08-2022 09:08

Are they showing on phone app but not on wrist?  If so try a different clock face, preferable one 'by Fitbit'.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎01-18-2022 15:03

In response to JohnnyRow

‎01-18-2022 15:03

Hi JohnnyRow,

It's not showing anywhere. I would like to get help or get mine fixed, but there's no email available.

Thanks!

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‎01-18-2022 15:16

In response to Bellissima2

‎01-18-2022 15:16

So it's not showing steps or heart rate on Ionic.  But it is showing the other data, just not steps or heart rate?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-19-2022 00:20

In response to JohnnyRow

‎01-19-2022 00:20

Exactly!

Outlook voor Android downloaden
Best Answer

‎01-19-2022 06:37

In response to Bellissima2

‎01-19-2022 06:37

@Bellissima2  Within the Settings app, there is an option to turn Heart Rate on or off.  I would check that, but I'm afraid I have no idea why it wouldn't be counting steps.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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