Ionic is not syncing and time is wrong

[Sineadgc]

My ionic wouldn't sync for over 24 hours. For every hour it wasnt syncing it lost 1minute on the time. This is new... Is there a world wide error on ionics? Right now it's 08.51, ionic is showing 08.48...

Moderator edit: updated subject for clarity

[MarreFitbit]

Hey there @Sineadgc, it's nice to see you around the forums! Syncing difficulty is usually caused by a missing requirement. Verify each requirement before moving on to the troubleshooting steps.

• The Fitbit app is installed on a supported phone or tablet. 
• The latest version of the Fitbit app is installed on your phone or tablet. Android should be on 2.74 as of today.
• The Fitbit app is allowed to run in the background on your phone. 
• The Bluetooth setting on your phone is on. To check, tap Settings > Bluetooth.
• Your software on your phone is up to date. To check, tap Settings > About Phone or About Device > Android Version.
• You have location services turned on and the Fitbit app has permission to access your location. 
• If you use more than one device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. 
• Your phone isn't managing other Bluetooth connections.
• Your phone doesn't have a syncing issue listed in Which Android devices have known issues with the Fitbit app?
• Your Fitbit device's battery isn't critically low.

Depending your phone, these tips might make syncing easier:

• Turn on the Always Connected option in the Fitbit app. This setting improves the Bluetooth connection between your phone and Fitbit device. Note that turning on this feature may cause the battery on your Fitbit device to drain more quickly than normal.
• Turn on All-Day Sync in the Fitbit app. This setting prompts your Fitbit device to periodically sync with the Fitbit app but may shorten battery life on your phone or Fitbit device.

If your Fitbit device still won't sync, try these steps:

1. Force quit and then reopen the Fitbit app.
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart it. 
5. Uninstall and reinstall the Fitbit app.
6. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. 
7. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync.

If your tracker keep showing a wrong time after syncing, I'd recommend taking a look at this post and follow the suggestions. 

Give this a shot and let me know the outcome! 

[Sineadgc]

Hi and thanks for all that info. Unfortunately none of it made a
difference. The time is out now by 24 minutes. I read the article about
changing the times to automatic etc and followed those instructions but to
no avail. She still won't sync. Have you any other ideas?

Thanks!
Sinead

[MarreFitbit]

Thanks for getting back @Sineadgc! Since this sounds a bit more serious, I was about to create a Support Case on your behalf - However, I was notified that you were chatting with them yesterday and your agreed to get back to them last night. Please check your inbox so you can get in touch with them again in regards to this inconvenience with your Fitbit Ionic. 

I've shared your post with Customer Support.  

Point me out if there's anything else I may assist you with.

[debcowin]

My Ionic is having a horrible issue with syncing. I have tried everything. I hit sync hundreds of times. It's ridiculous. I am so fed up! I have sent an email to support and awaiting an answer.

[Sineadgc]

I was given a new watch in the shop where I bought it originally. He didntd seem surprised so I'm guessing that I wasn't the first... This watch works just fine...

[MarreFitbit · Accepted solution]

Thanks for stopping by @debcowin! I can see that you're still in touch with our support team. Please keep an eye on your inbox for further instructions. 

I'm glad to hear you received a new Fitbit Ionic and that it's working fine @Sineadgc. 

Thank you for the thorough feedback for the Fitbit customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Point me out if you need further assistance! 

[Daievs]

Mine is doing exactly the same.

# annoying

[MarreFitbit]

Welcome on board @Daievs! Sorry to hear about the syncing difficulties you're having with your Fitbit Ionic. 

Syncing issues are usually caused by a missing requirement, so I'd recommend taking a look at: Why won't my Fitbit device sync? 

Daylight Saving Time will take place in North America this Sunday morning. Some tracker features may be affected. Read more here.

Let me know if there's anything else I may do to assist in the meantime.