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Ionic is not tracking data accurately

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‎08-24-2018 17:17 - last edited on ‎08-25-2018 09:55 by Fitbit Moderator

‎08-24-2018 17:17 - last edited on ‎08-25-2018 09:55 by Fitbit Moderator

Just got a replacement Ionic 2 days ago and it isn't working.  Needed a replacement because screen for my original (bought in April) was cloudy and couldn't see anything in color. 

 

Today I have been credited with 632 steps. While I haven't been very active, I'm sure I've taken 10 times that many.  Also, not reading my HR (no green light in the back) or any other items it normally tracks.

 

I have restarted, shutdown, factory reset, changed clock faces and tried any other idea I've read on the forums.

 

What else is there to do?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎08-24-2018 19:34

‎08-24-2018 19:34

Unfortunately you have done it all. You will need to contact Support again.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-25-2018 10:00

In response to NellyG

‎08-25-2018 10:00

Welcome to the Fitbit Community @jeter6970! Thanks for taking the time to troubleshoot this, nice way to go! Smiley Very Happy

 

I was about to create a support case on your behalf, but I' noticed that you've sent us an email today. I've updated your support case, someone will be reaching out to you within the next 24-72 hours with next steps. 

 

In the meantime, I'd recommend taking a look at this post to find information about the accuracy of your Heart Rate. Also, the article: How accurate are Fitbit devices?

 

Thanks for your help @Patruns!

Maria | Community Moderator, Fitbit


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Best Answer

‎08-29-2018 17:13

In response to MarreFitbit

‎08-29-2018 17:13

@MarreFitbit...It's been 4 days and still no contact from anyone. Can you give me any update?

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‎09-01-2018 15:36

In response to jeter6970

‎09-01-2018 15:36

Hello to any moderator or member of support who may or may not be reading anything on this board at this time or ever.

 

I HAVE NOT RECEIVED ANY COMMUNICATION ON THIS ISSUE OR A SOLUTION!!!

 

I have, however, received an automated email asking me if I've gotten "the answer you (I) needed."

The answer is a big fat NO!!!!

Please someone do something to help.

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