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Ionic stopped working

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‎09-01-2018 03:36

‎09-01-2018 03:36

Ionic stopped working and will not turn on.   

 

Was abiut to start art a mountain bike ride when I started the bike tracker.   It was acquiring gps and I continued to get ready. After 5mins came back to my watch and the screen was blank.  The ionic has stopped working.   When returned home I put my watch on charge and it will not turn on.   How do I get it to turn on?

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3 REPLIES 3

‎09-01-2018 07:17

‎09-01-2018 07:17

Try a Restart and do it several times if necessary.

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‎09-01-2018 15:41

In response to SunsetRunner

‎09-01-2018 15:41

Have done this and it still will not turn on

Sent from my iPhone
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‎09-01-2018 16:39

In response to Mellaws

‎09-01-2018 16:39

Try the 3 button Factory Reset as follows:

 

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely , the Fitbit logo reappears quickly and boots without factory reset.

 

This returns the tracker to it's original Factory Settings and you start all over again.

 

If that doesn't work, contact Customer Support.

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