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Ionic is not waterproof

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‎09-29-2019 02:16

‎09-29-2019 02:16

So I went swimming with my Ionic and after getting out of the water, the battery showed as 0% despite it being pretty much fully charged earlier in the day.  It is now as dead as a dodo; it won't charge and won't let me reset it!   This is not the first time I have swum with with it so very annoyed and disappointed.  Question is will FitBit do the right thing and replace it for me???

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‎09-29-2019 02:24

‎09-29-2019 02:24

So not sure whether it's a waterproofing issue or otherwise.  I have noticed that droplets of water are appearing on the surface of the watch so suspect the former.  

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‎10-01-2019 07:03

In response to dozzauk

‎10-01-2019 07:03

So it appears there's a small crack by the heart monitor on the back of the device.  Has anyone else experienced this?

 

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