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Ionic is not working properly

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My dad gifted my sister and I with the Ionic model. After few month it started giving issues with sensor, firstly it started with my devices which i thought would be with my usage. I do intense workouts. However after few months my sister also started getting the same issue with the sensor.I really feel that its not a right fit for fitness athletes is not the right option I think they should opt for I watch or some other devices, as it doesnt stay with u for long. We thought it’s a good investment for my fitness but it’s not. I have tried all the troubleshooting steps for this on both the devices still no results. Really waste of money.

 

Moderator edit: updated subject for clarity

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Welcome to the Fitbit Community, @BipinN.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

The Ionic has several sensors. To have a better understanding of your issue, please tell me what sensor on your Ionic is not working properly?

 

I'll be waiting for your response.

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@BipinN wrote:

My dad gifted my sister and I with the Ionic model. After few month it started giving issues with sensor, firstly it started with my devices which i thought would be with my usage. I do intense workouts. However after few months my sister also started getting the same issue with the sensor.I really feel that its not a right fit for fitness athletes is not the right option I think they should opt for I watch or some other devices, as it doesnt stay with u for long. We thought it’s a good investment for my fitness but it’s not. I have tried all the troubleshooting steps for this on both the devices still no results. Really waste of money.

 

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Apparently I am not the only Ionic Owner who has had to return one recently. I will consider looking back into the Ionic in a few years time. Hopefully by then there will be some hardware and software improvements. Until then, I am happy with the Charge 2.

 

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