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Ionic is not working properly

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‎02-14-2022 21:53 - last edited on ‎02-15-2022 12:55 by Fitbit Moderator

‎02-14-2022 21:53 - last edited on ‎02-15-2022 12:55 by Fitbit Moderator

My dad gifted my sister and I with the Ionic model. After few month it started giving issues with sensor, firstly it started with my devices which i thought would be with my usage. I do intense workouts. However after few months my sister also started getting the same issue with the sensor.I really feel that its not a right fit for fitness athletes is not the right option I think they should opt for I watch or some other devices, as it doesnt stay with u for long. We thought it’s a good investment for my fitness but it’s not. I have tried all the troubleshooting steps for this on both the devices still no results. Really waste of money.

 

Moderator edit: updated subject for clarity

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‎02-15-2022 12:54

‎02-15-2022 12:54

Welcome to the Fitbit Community, @BipinN.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

The Ionic has several sensors. To have a better understanding of your issue, please tell me what sensor on your Ionic is not working properly?

 

I'll be waiting for your response.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎02-20-2022 22:10

‎02-20-2022 22:10

@BipinN wrote:

My dad gifted my sister and I with the Ionic model. After few month it started giving issues with sensor, firstly it started with my devices which i thought would be with my usage. I do intense workouts. However after few months my sister also started getting the same issue with the sensor.I really feel that its not a right fit for fitness athletes is not the right option I think they should opt for I watch or some other devices, as it doesnt stay with u for long. We thought it’s a good investment for my fitness but it’s not. I have tried all the troubleshooting steps for this on both the devices still no results. Really waste of money.

 

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Apparently I am not the only Ionic Owner who has had to return one recently. I will consider looking back into the Ionic in a few years time. Hopefully by then there will be some hardware and software improvements. Until then, I am happy with the Charge 2.

 

Best Answer