So I just bought a new Fitbit Ionic. I did the usual—I fully charged it, got the desktop app, hooked the watch up to my PC with the USB charger and did the setup process through the desktop app. Everything went fine. I'm able to sync it via blu-tooth, put in the 4-digit pin to connect it to my internet and all that good stuff. I complete that entire process, check my watch and, hey look—the screen on the watch is still the one asking me to set it up...
On the desktop app, the Ionic is listed and everything. When I press the sync button, the watch responds to it by having a green checkmark show up on its screen. But it goes right back to the screen telling me that I need to set it up, even though I already did!.
Dude, I've tried removing the Ionic and doing the set up again. Multiple times. Same problem! I've tried uninstalling and re-installing the app. Multiple times. The problem persists! I've even restarting my computer itself a few times and that didn't really do much. I don't know if the issue is with the watch itself or the stupid app, but I'm kind of leaning towards the latter—sometimes, aspects of the app just outright doesn't work right (such as it having trouble finding the watch at times during setup, even though it have no problems doing it any other time) and the only way to fix it is to either restart the app itself or my computer. And yes, my computer is up to date.
Speaking of being up-to-date—I figured this may be a firmware issue for the Ionic. Because after my many attempts going through the setup process, not once did it do any kind of firmware update. I notice a function in the app called "Device Lock" and under it, it says "Pending". I press on that to see what's it about and it basically tells me that I can't use the feature because because my Fitbit device's firmware is out of date and I have to get the latest software update. "So it's a firmware issue," I figured.
However, upon going to the "Help" tab and pressing "Check For Ionic Update," it tells me that my Ionic is, in fact, "Up To Date!" So which is it!?
I've been checking through this community forum for answer and going through all of the troubleshooting/help section of the website. Nothing seems to be the solution I'm looking for. This is extremely irritating! I've been at this for two days now!
Like, dude, this shouldn't be rocket science! Do I have to just delete everything and start over from scratch at this point? I just want to look down at my wrist and tell the time!
Moderator edit: subject for clarity
