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Ionic screen fell off

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‎04-17-2021 14:02 - last edited on ‎04-18-2021 12:55 by

‎04-17-2021 14:02 - last edited on ‎04-18-2021 12:55 by

The face of my Ionic literally fell off today. When I bought it, I bought a 5-year warranty. How can I get a replacement?

 

 

 

Moderator edit: subject for clarity

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‎04-18-2021 12:54 - edited ‎04-18-2021 12:55

‎04-18-2021 12:54 - edited ‎04-18-2021 12:55

Welcome to the Fitbit Community, @shirleyjk10.

 

Thanks for the details shared in your post. I understand your concern. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide you a solution. You can take a look at this page for more information about the warranty policy.

 

See you around.

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