Ionic is unresponsive

[Aracely1]

My ionic shut off after 14 months. It does not re-charge. It is unresponsive. 

Moderator edit: Updated subject for clarity.

[YojanaFitbit]

Hey @Aracely1, thanks for reaching our the Forums! Nice to see you here.

Sorry to hear that your Fitbit is no longer charging or responding. I'd recommend to perform a restart on your Ionic:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

If it is not working, please let me know so we can get the next step with our support team. It'll be a pleasure to give you a hand with that too.

Keep me posted. 

[CWILSON2586]

My ionic is doing the same thing. It shut off last night before the battery died and will not turn back on. I charged it all night and still nothing this morning. I tried the holding the buttons down and still nothing. I hope this watch didnt die. I use it every day. 

[Aracely1]

I'm sorry to say, but it's dead. No chance of it turning back on. 

Sent from Yahoo Mail on Android

[riteshypatel]

Mine is the same way. I tried resetting it, turning it on but it won't work. I've pressed the buttons and still nothing.

Is there anything else I can do?