help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic isn't syncing with iPhone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-07-2020 09:29 - last edited on ‎02-08-2020 09:22 by Fitbit Moderator

‎02-07-2020 09:29 - last edited on ‎02-08-2020 09:22 by Fitbit Moderator

Fitbit ionic adidas version and iPhone with iOS 13.3.1.

 

Even after doing a manual sync on the app, pulling down the screen and seeing the message of syncing and refreshing, and having the progress bar go all the way, my watch still displays old data on the watch which is different from my app. Specifically: app shows this weeks exercise, watch shows 0 days of exercise; app shows sleep hours and stages, watch shows no sleep. Is anyone else having these issues? Watch still functions when I log a run and tracks with GPS, but it’s annoying when the watch features aren’t displaying correctly... especially on an exercise watch that costs over $200. 

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎02-08-2020 09:37

‎02-08-2020 09:37

@Peter623 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear that you're experiencing this with your watch. It's pretty weird that your watch is showing different information from your app. 

 

I would like you to restart your Ionic and check if your data gets updated. If you're still seeing a difference on your watch and your app, please attach a screenshot to your next reply. 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes