Ionic keeps restarting

[TJorgensen]

My ionic watch keeps on restarting.  The logo will appear and then. It will turn black and a new screen will appear with the logo.  It will not even go to the need to sync to an app and download it from there.  

Its almost like the OS for the watch was deleted off of the watch.  Could someone please assist me with this.  Thank you

Thomas 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @TJorgensen.

I am sorry to hear your Fitbit Ionic keeps on restarting. I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[cacaman]

What ended up being the problem / fix?  The exact same symptoms started on my watch 5-6 days ago and it's been completely unusable since. 🤦 

[TangEye]

Same things just happened to my Ionic last night and the screen is still keep flashing the logo or turned black right now. Would like to know if there is a solution to solve this problem.

[LiliyaFitbit]

Welcome to the Fitbit Community, @cacaman @TangEye.

@cacaman Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and recommend confirming if your watch is updated to the latest version: How do I update my Fitbit device?

@TangEye Thank you for sharing the details of the issue with your device. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes.

[cacaman]

Hi @LiliyaFitbit,

My watch is not updated to the latest firmware. Unfortunately I can't update the firmware because the watch never stops the rebooting cycle. Manually restarting the device (using buttons) doesn't change anything -- it keeps infinitely rebooting after that until the battery hits 0%.

Thanks,

Ed

[LiliyaFitbit]

Thank you for your reply, @cacaman.

I appreciate your efforts and the additional details. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.

Let me know if you have any questions.

[TangEye]

Hi @LiliyaFitbit,

I keep restarting the watch by clicking the left and right bottom buttons many times but the only result is logo flashing. Now, I cannot even connect my watch with my iphone, hence clock face changing is impossible. Is there any other methods to save my watch? Many thanks.

[LiliyaFitbit]

Thank you for your reply, @TangEye.

I am sorry to hear you continue experiencing difficulties with your watch, thank you for your efforts. I went ahead and created a case for you, someone from our Support team will reach out soon.

I'll be around if you have any questions.