help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic loosing time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-23-2020 05:54 - last edited on ‎10-26-2020 18:11 by Fitbit Moderator

‎10-23-2020 05:54 - last edited on ‎10-26-2020 18:11 by Fitbit Moderator

Hello there,

 

I bought my Fitbit iconic back in June 2020 and I have to say I was really pleased with how it worked. But since the app update 3days ago I have noticed that my iconic has started to loose time. Sometimes by a few mins other times by a few hours. This is really frustrating as everything was working fine and I was pleased with the product. 

now I have on multiple occasions removed the device from my phone and the app and also reset my watch and then continued to sync them again but still it looses time. After re-syncing my watch it amend the time but as time goes by it starts to loose time again. 

i have only noticed this after the app updated 3 days ago. 

as I’ve said this is extremely annoying and if there is no solution to this problem then I certainly won’t be buying or recommending any Fitbit product to anyone in future. 

if there is a solution to this problem I would greatly appreciate it being shared with myself. 

thank you. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎10-23-2020 06:35 - edited ‎10-23-2020 07:08

‎10-23-2020 06:35 - edited ‎10-23-2020 07:08

I too have the same problem, my Ionic was bought for me for Xmas last year and I haven’t had an issue until about 3 days ago. I’ve tried uninstalling app, forgetting device, deleting previous devices, factory resetting Ionic.....you name it I’ve done it and it syncs to my iPhone XR but after a little while the Bluetooth disconnects and can’t reconnect then loses time.....

Best Answer
0 Votes

‎10-26-2020 18:14

In response to Shaz1404

‎10-26-2020 18:14

Hello @Neilly23 and @Shaz1404, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your posts, your effort trying some troubleshooting steps before posting over here is also appreciated. Let me share with you that our Fitbit devices use the mobile device information to display the time with the syncing process, therefore, by simply syncing your Ionic it should display the time that’s configured on your phone. However, since you are still experiencing difficulties, this may also also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if further assistance is needed, I’ll be here.

Best Answer
0 Votes