Ionic making up workouts.

[Ketega]

Hey has anyone else encountered their Fitbit reading random workouts you have not done? 

I recently have looked into the weekly exercise tab on my phone app to see how well it’s been tracking and noticed on several occasions, my ionic has identified 25+ mins of swimming.... I don’t swim. Ever lol. I am certain that this is causing inaccuracies in caloric burn and such. Any way to resolve this?? I’m assuming that it is coinciding with the half hour or so I will normally bang out the rest of my steps if I have missed any throughout the day before I go to bed. 

I have Ave tried resetting and re syncing to no avail. 

Thank you 

[SunsetRunner]

Until I turned off the auto-exercise recognition I would log walks, runs, things I never did. Since then, nothing had shown.

[MattFitbit · Accepted solution]

@Ketega Great to see you on the community! 

That is interesting, this is the first I have heard of Ionic auto-detecting swimming for such a long duration. 

If you do not swim at all, I would recommend turning off the 'Swimming' setting under 'Auto Recognized Exercises' found in the exercise tab of your Fitbit app. Let me know if that helps. 

I would also recommend reviewing this article, for more information on how Ionic detects exercises.

@SunsetRunner Thanks for the assist! If you have any questions you know where to find me.  

[Venkats]

@MattFitbit

I am really amazed at the response. I do not believe workaround is what we need. What is being done in terms of feeding back the issues reported in the field to the development team so proper corrective action takes place?

Even if it takes a few days a followup message indicating what the dev team thinks of a problem area may help the user community.

[Venkats]

I returned IONIC due to the issues cetering around accuracy of herat rate monitor. With the recent s/w upgrade to Blaze spurious activities are recorded for me. Here is a outdoor activity recorded yesterday. It is a freezing winter here to even think of biking. I was at work moving around at that time, certainly no bike actions. Something (prediction algorithm) is gloriously going wrong.

 

[WavyDavey]

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@Venkats wrote:

@MattFitbit

I am really amazed at the response. I do not believe workaround is what we need. What is being done in terms of feeding back the issues reported in the field to the development team so proper corrective action takes place?

Even if it takes a few days a followup message indicating what the dev team thinks of a problem area may help the user community.

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@Venkats, I am really amazed at your response to the response. Does the average fitbit user need to know that kind of detail? Assuming your IT experience, you'll know it's not common for companies to publish or justify their internal processes. Devs typically don't sit on support sites answering questions about bugs--they're working on them. Could you provide an example of what specific language would be satisfactory to you?  I'd love to know of any tech. companies this size that provide that level of detail and transparency for every issue, especially one this small.  I'm suggesting there may not be any, because it would be terribly inefficient. I get responses from developers all the time--when it's a two-person dev team writing an android app.

Edit: the topic is about an exercise that is being auto-recognized. I used to get bike tracking on occasion while driving. Since I don't bike much, the solution of disabling the auto-recognition for that particular exercise is effective. When I do bike, it's no problem to manually start that activity. I'm all for permanent fixes, but in this case the solution is so simple I'm baffled that anyone would balk at it.

And directed to no one in particular, what is this trend where a person is so unsatisfied they stop using Fitbit products, but continue to post about the problems with a product they're not using? Is it supposed to be cautionary? Wouldn't it be a better use of time to fall in love with AW or another product and contribute positively to that community?

[SunsetRunner]

I imagine this issue belongs in the Blaze forum, not the Ionic. And you can just delete the offending activity in the dashboard. Problem solved.

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@Venkats wrote:

I returned IONIC due to the issues cetering around accuracy of herat rate monitor. With the recent s/w upgrade to Blaze spurious activities are recorded for me. Here is a outdoor activity recorded yesterday. It is a freezing winter here to even think of biking. I was at work moving around at that time, certainly no bike actions. Something (prediction algorithm) is gloriously going wrong.

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[Venkats]

@SunsetRunner

I am aware that the issue belongs to the Blaze forum but I am highlighting what I have started seeing albeit with Blaze recently. In my 2 or so years of owning fitbit devices, this was the first occurrence. This community forbids cross-posting otherwise I would have done that.

I don't believe the issue is to be construed as "Delete" and "Problem Solved". The issue is in making sure those who are from support are able to see the user experience and feed back the development as appropriate.

[SunsetRunner]

Yeah, so I've had Fitbit products for over three years now, and this is not a venue to get feedback to development... never has been. If it were, the Surge wouldn't still have the issues it had when I first bought one. The Surge that in all that time has only had one firmware update - and it was a security patch. 

This forum has always been "users helping users," with input (just a few "standard phrases" regurgitated as above) from those with "Fitbit" in their user name.

In other words, you're simply tilting at windmills. 

[tupipuffin]

Not yet, but last night it claimed I fell asleep during the new Jane Goodall documentary, which couldn't be further from the truth   I simply deleted that "nap" and moved on. 

[Venkats]

@tupipuffin

I am having this issue too and I brought it up with Fitbit entered into several deliberations with their team, got a new blaze in spite of it being out of warranty as a solace and a promise to get it investigated at length. Whether they investigate or not is not something I can control but the fact I fought with them to get the attention. The Blaze I got was the testament.

[Colinm39]

@tupipuffinCan happen . I had about an hours sleep in an intense part of one of the Bourne series. Because it had happened earlier, I also had my Polar Chest monitor on and I definitely have a low heart rate. At the time I was comparing devices and heart spikes..  Last night my sleeping HR got down to 44bpm. From years of using Fitbits Yoga practitioners often posted that they were asleep..

As for the auto detect, since it was released on the Fitbit products I have had the odd happenings and on analysis I have checked what I was doing and when I was heavy gardening with plenty of leg movement arm movement etc I was credited with sport, cycling, running etc.. Especially overhead pruning always detected a form of auto workout.

I also just move on and just think how difficult it is for the Fitbit developers to test and mimic our body movements.  I remember one instance where sport came up I was slashing and moving and thought... Typical of a game of field hockey....

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@tupipuffin wrote:

Not yet, but last night it claimed I fell asleep during the new Jane Goodall documentary, which couldn't be further from the truth   I simply deleted that "nap" and moved on. 

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[Ketega]

Ahhh apparently I still belong in the noob category. That has helped and my issues are resolved 🙂 

Thank ya for your answer. 

[Colinm39]

@KetegaWelcome... No ones a noob here because we all started  with a total lack of knowledge of Fitbits endeavours.. It's a minefield, and many Fitbitters contribute to help us understand the oddities..

More importantly we are moving, conscious of our well being. Being scattered all over the world really helps with the answers from different time zones and climates.

Keep posting, don't hesitate and thanks for the affirmation..

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@Ketega wrote:

Ahhh apparently I still belong in the noob category. That has helped and my issues are resolved 🙂 

Thank ya for your answer. 

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[djroose16]

I just started experiencing this too. Suddenly the last 2 times I have gone running with my Ionic, it records my actual run, but then it also logs a 'fake" workout with a  similar distance, but shows it was done a few hours earlier. This morning I ran 5.1 miles using gps and I started at 5:58am. After I finish and everything loads into my app, it also shows I did a 5.4 mile run (with no gps) at 1:58am. I was sleeping at 1:58am and my Ionic was charging on my nightstand. My last 2 runs, this same thing has happened. Whats going on?

I've also noticed the heart rate monitor on my Ionic is running way too high. I compare it to the HR monitor on a treadmill and it is running about 20bpm higher than what the treadmill says. This has been an issue since I got my Ionic.

Any help?

[Tekgirl71]

I have experienced this exact same issue you described regarding the fake workouts. A few of them have shown up while I'm not wearing my watch! This means its not the auto detect being activated. I have a charge hr and an ionic (one for work and one for training) which I both wear sometimes in the same day. I know I have not rebooted my charge hr for a very long time and am wondering if it might be caching some random data facts. When it goes to sync with the app it sends erroneous data. Plan is to reboot it and watch to see if the issue resolves. Do you have one or more devices in your profile?

[djroose16]

I do have a few devices linked in my profile. I spent some time on the phone with Fitbit tech support and it seemed that my Strava app, which is (was) linked to my Fitbit app was creating the duplicate runs. Not sure why it just suddenly started since Strava has been connected to my Fitbit app for at least 4-6 months, but that was the culprit. I changed my permissions to disconnect and it stopped immediately.

Hope it helps.

David Roose, CCEP
Manager - Facilities Operations
DTE Energy - Fossil Generation & Fermi
C: 313-720-0850
E: david.roose@dteenergy.com

[Tekgirl71]

Hmm very interesting. I havent used Strava in years. I will check and remove any account correlations and see if makes any difference. Thanks for the update!

~Beth