Ionic max water entries / cannot sync

[SPD_G]

Hello Ionic people!

It seems i am experiencing a secondary bug tied to the water entries on armband not syncing to the phone. At this point my armband still does not sync, and now it says it has reached max capacity of water entries and that I must sync to empty the queue.

Please advice.

Thank you,

-SPD_G

[SilviaFitbit]

A warm welcome to the Community @SPD_G! I appreciate the details that you've mentioned. Sorry to hear that you're experiencing a bug with the water entries. 

I would like you to provide me with a picture of what you're seeing on your Ionic, this would help me gather more information and provide you with the correct procedure to fix it. 

Keep me posted. 

[SPD_G]

Gladly - here you go.

Also for your information, I have tried both rebooting the app, the phone and the problem persists

[SilviaFitbit]

Thank you so much for the screenshot that you've shared @SPD_G! I've shared your post with our Support team, they will continue assisting you on this matter. 

I'll be around if you need further assistance. 

[SPD_G]

I am still having this issue and I have not gotten a reply back since my last reply.

[SilviaFitbit]

Thank you for getting back @SPD_G! I've shared your post with our Support team and they've mentioned that they are handling your request already. Please continue the communication via email. 

I'll be around if you need further assistance.