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Ionic message notification doesn't clear

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‎11-08-2019 12:42

‎11-08-2019 12:42

One text message I received on October 31, 2019 will not clear from my notifications.  I've tried hitting "clear" and "clear all" several times.  I've also deleted the original text message from my cellphone.  How can I get rid of this message?

Best Answer
4 REPLIES 4

‎11-09-2019 13:47 - last edited on ‎02-13-2026 09:57 by Fitbit Moderator

‎11-09-2019 13:47 - last edited on ‎02-13-2026 09:57 by Fitbit Moderator

@SueDAP It's great to see you around. I appreciate the details mentioned and the troubleshooting performed. 

The notification should disappear once you restart your Ionic. 

As a side note, we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Let me know if you have any additional question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-09-2019 14:13

In response to SilviaFitbit

‎11-09-2019 14:13

What happens if I restart?  Will I lose any of my custom settings, log history, etc.?

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‎11-09-2019 14:14

In response to SilviaFitbit

‎11-09-2019 14:14

Oops! Sorry, I didn't follow the link when I sent my previous message but I see now that my question was answered.

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‎11-12-2019 08:03 - last edited on ‎02-13-2026 09:57 by Fitbit Moderator

In response to SueDAP

‎11-12-2019 08:03 - last edited on ‎02-13-2026 09:57 by Fitbit Moderator

@SueDAP Thanks for getting back. I appreciate that you followed the link that I provided above, when you restart your Ionic, no data gets lost. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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