help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic music transfer issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-05-2021 15:10 - last edited on ‎09-06-2021 11:13 by

‎09-05-2021 15:10 - last edited on ‎09-06-2021 11:13 by

With respect that this topic has been done to death, I'm yet to read a post where by Fitbit have responded with a 'fix' that actually works! Here's my own dilemma:

 

Fitbit Ionic Version 27.72.115/Activation Date: 2017-12-24

 

Computer: macOS Big Sur/Version 11.5.2 (I can't update any further due to the age of the Mac)

 

Fitbit Connect not working when wanting to transfer music from my iTunes Library. Have deleted the Fitbit Connect App and reinstalled it, however where does one go to get the 'older' version of Fitbit Connect? I've searched via 'Google' and can't confirm whether the site that I'm down loading it from is 'legitimate' or not?

 

I've. done the following after reading multiple posts on this topic here within the Community pages:

 

1/ Restarted the watch.

2/ Factory reset.

3/ Deleted the Fitbit App and reinstalled it. 

4/ Turned OFF Bluetooth, then turned it back ON.

5/ Deleted the music playlist then tried reinstalling it.

6/ Confirmed that both the phone and the Mac are on the same WiFi network.

7/ Watch battery is fully charged. 

 

The total amount of songs that I'm trying to add is 330. It was working fine before but when I deleted some songs and then went to add some new ones I hit this problem. 

 

Fitbit Connect says that the watch is full when it isn't. The horizontal bar is coloured grey and not pink.

 

Any assistance is greatly appreciated as I wasted a good 4 to 5 hours the other night trying different things with no luck.  

 

 

Moderator edit: subject for clarity 

 

Best Answer
0 Votes
1 REPLY 1

‎09-06-2021 11:12

‎09-06-2021 11:12

Welcome to the Fitbit Community, @SunsetRunner.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Since you've tried already to resolve the issue, I recommend getting in touch with our Support team so they can investigate further and help you with this matter. Click here to get connected with them via chat or phone.

 

You can confirm the steps to transfer the music to your watch in How do I listen to music and podcasts on my Fitbit watch? 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes