Ionic no longer charging

[Zumbababe]

I cannot get my Ionic to charge up. I have tried suggested methods to sort it but nothing has worked. It is 17 months old and out of warranty but at over £200 I would hope for it to last longer.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @Zumbababe. I appreciate the details mentioned. Thanks for the troubleshooting tried. 

I would like you to confirm that you've restarted it and fully charged it. If after this, you're still unable to get it working, I can create a case on your behalf with my Support team so they can check your options. 

Let me know the outcome. 

[Zumbababe]

I finally got it to charge up, with messages like there is not enough power to charge and there is no internet connect connection. It discharged in 4 hours and I have gone through the whole process again and it is again discharging at a fast rate of knots! I have restarted it twice.

Sent from my iPad

[SilviaFitbit]

Thanks for getting back @Zumbababe. I appreciate that you followed the steps again. I've shared your post with our Support team, they will continue assisting you. 

I'll be around if you need further assistance.