Ionic no longer pairs or sync

[Opus1lover]

I’ve been in contact with customer service, they tell me they are working on a fix after I spent an hour on the phone with them.  Anyone else having issues?  Mine started on 1/12 when the app stopped updating the website.  Then I was traveling on the 21st and the time would not update so I unpaired my watch to try re-pairing and now it won’t pair and the time is off by 10 minutes plus the time zone difference.  So basically now just an expensive bracket that doesn’t do what I bought it for, and all I get from customer service is we are working on it and no eta.  I’m am shocked by the poor service.  If they know they put out an update that junks people’s watches maybe they should roll the update back.

sorry to vent, but I fight obesity and am trying to lose weight, and the one tool that I cling desperately to is my Fitbit, and this lack of concern for a customer of 9 years has me distraught.

[DonRC]

Mine stopped on 1/19. I have reset it to factory settings and now it just blinks the Fitbit logo. It will not turn off or restart. Every once in a while it will start the pairing process but never moves past to code screen. Is it worth calling customer support?

[BMK221]

Having the exact same problem with the same poor response.  my watch stopped syncing with the app on 1/21 so I deleted everything to reinstall and fix the problem and now my app won't even recognize my Ionic.  Gives me an error message when I try and link the two again.  I spoke with support on 1/21 and 1/22 and they said they were aware of the problem but there was no fix in the immediate future.  what kind of garbage answer is that?  for the amount of money we spend on their products, it's very shocking how little support I have received. 

[Jujus]

Mine stopped on the 16th.  Nothing it working to connect to wifi or bluetooth.  Very frustrating

[Lil23]

Mine also stopped syncing on Jan 21.2019.....

So, what is the plan?

[Opus1lover]

I did a factory reset and it’s working fine again.  Frustrating that customer service didn’t advise me to do this.  For all you others, likey worth a try

[DonRC]

Unfortunately, that has not worked for me. The app still cannot pair with my ionic.