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Ionic no longer responding

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‎04-15-2019 10:36 - last edited on ‎04-16-2019 08:05 by Moderator Alum

‎04-15-2019 10:36 - last edited on ‎04-16-2019 08:05 by Moderator Alum

Ionic bricked after 18 months.  Looks like many are dying now and doing all the troubleshooting.  They offered 40 percent off ionic or 25 off other trackers. Guess it is time to jump ship for something more reliable. Expect this from a startup but fitbit should have been better. 

 

Moderator edit: Subject for clarity.

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‎04-16-2019 08:04 - edited ‎04-16-2019 08:07

‎04-16-2019 08:04 - edited ‎04-16-2019 08:07

Thanks for stopping by @ImpossibleTom, welcome!

 

I really appreciate the time you've taken in order to post your feedback about your Fitbit experience. Thank you for the troubleshooting steps done.

 

I've noticed that you contacted our support team and they were able to review your warranty options. In case that you need more details about it, please let me know so I can request a new case for you. They will be glad to keep assisting you with this.

 

Please keep me posted.

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‎04-16-2019 08:19

In response to YojanaFitbit

‎04-16-2019 08:19

They offered 25 percent off others and 40 for another ionic. With all the hassles I will just get a Garmin or Samsung watch. Hopefully better reliability.  Thanks though.Sent from my Samsung Galaxy smartphone.
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