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@RobP1978, check out this post, to see if it provides any help with your problem:
https://community.fitbit.com/t5/Ionic/Ionic-won-t-vibrate/m-p/2817211
Best AnswerHi @RobP1978, welcome to the community.
Have you tried going into the settings app on your Ionic and scrolling down to vibrations. Try toggling between the options (normal and strong) to see if that fixes things?
If not, it could quite possibly be a hardware issue as you did mention doing a factory reset (which would pretty much rule out any software issues).
Best AnswerTried everything
deleting app
restarting watch
factory reset
bluetooth and WiFi on off
looks like it’s time for a Garmin....
Best Answer